Skip to main content
Article thumbnail
Location of Repository

Informing effective performance management

By Gillian H. Wright and W. Andrew Taylor


Full-text of this article is available at

Publisher: Earlybrave Publications Ltd.
Year: 2009
OAI identifier:

Suggested articles


  1. (1992). A doi
  2. (1989). A Clear case for Audit,
  3. (1985). A conceptual model of service quality and its implications for future research, doi
  4. (1993). A dynamic process model of service quality: from expectations to behavioural intentions, doi
  5. (1992). A Synthesis of Research on Requirements Analysis and knowledge, doi
  6. (1992). Adapting the servqual scale to hospital services: an empirical investigation,
  7. (1994). Alternative scales for measuring service quality: a comparative assessment based on psychometric and diagnostic criteria, doi
  8. (1980). Aspects of Audit: doi
  9. (1999). Benchmarking and performance measurement in public sectors, doi
  10. (2000). Beyond Quality: strategic challenges of managing excellence.
  11. (1995). Box-Structured Requirements Determination Methods, Decision Support Systems, doi
  12. (2000). Business effectiveness and professional service personnel, relational or transactional managers? doi
  13. (1998). Competition-vs-co-operation: a benefit/cost framework for choosing between fully owned investments and co-operative relationships,
  14. (1979). Critical Success Factors, Harvard Business Review,
  15. (1995). Developing Relationships in Business Networks, doi
  16. (1987). Eliciting and Modelling Expert Knowledge, Decision Support Systems, doi
  17. (1995). European Healthcare Changes Parallel US.
  18. (1991). Executive Information Requirements: Getting It Right, doi
  19. (2000). Financial performance monitoring and customer-oriented government: a case study.
  20. (1995). For Your Information: A Study
  21. (1997). Healthcare Information Systems. doi
  22. (1990). How patients evaluate the quality of ambulatory medical encounters: a marketing perspective,
  23. (1998). Improving Marketing Effectiveness: the methods and tools that work best, The Ecomomist Books.
  24. (1991). In search of quality measures: some questions regarding psychometric properties,
  25. (1998). Information for Health: An information Strategy for The Modern NHS 1998-2005: A national Strategy for Local Implementation, NHS Executive,
  26. (2001). Informing Effective Performance Management Professor Gillian Wright & Professor Andrew Taylor 51656 Early Brave Text
  27. (2001). Informing Effective Performance Management Professor Gillian Wright & Professor Andrew Taylor 51656 Early Brave Text 1/11/04 4:09 pm
  28. (2001). Informing Effective Performance Management Professor Gillian Wright & Professor Andrew Taylor 51656 Early Brave Text 1/11/04 4:09 pm Page 2526 Gronroos, C
  29. (1995). Is your strategic alliance really a sale?
  30. (2000). Learning from competing partners: outcomes and durations of scale and link alliances in Europe, doi
  31. (1999). Managing risks in strategic alliances, doi
  32. (1995). Measuring service quality; is servqual now redundant?, doi
  33. (1994). Modelling patient satisfaction and service quality,
  34. (1985). More on improving service quality measurement, doi
  35. (1999). Performance measurement in municipal government: assessing the state of the practice. doi
  36. (1987). Project IRMA: Applying Decision Support System Design Principles to Building ExpertBased Systems, doi
  37. (1994). Reassessment of Expectations as a comparison Standard in measuring service Quality, doi
  38. (1990). Relationship quality in services selling: an interpersonal influence perspective, doi
  39. (1967). River Magic: Extraordinary Experience and the Extended Service Encounter, doi
  40. (1983). Script based Evaluations of satisfaction with services, in Emerging Perspectives
  41. (1991). Selecting A Requirement Determination Methodology-Contingency Approach Revisited, doi
  42. (1988). Strategic alliances and partner asymmetries in F.J. Contractor and P. Lorange (Eds) Co-operative strategies
  43. (1978). Strategic Planning of Management Information Systems, doi
  44. (1982). Strategies for Information Requirements Determination, doi
  45. (1995). The Audit Commission doi
  46. (1996). The Balanced Scorecard, doi
  47. (1999). The EFQM Excellence Model: Public and Voluntary Sector Version, EFQM, Brussels Ennew and Bijou
  48. (1996). The evolution of co-operation in strategic alliances: initial conditions or learning processes? doi
  49. (1992). The Health of the Nation: A Strategy for Health in doi
  50. (1994). The Healthcare Crisis: End or Beginning of the Heyday of Medical Decision Support Systems?.
  51. (1993). The nature and determinants of customer expectations of service, doi
  52. (1986). The Use of Cognitive Mapping for Information Requirements Analysis, doi
  53. (1996). The value concept and relationship marketing, doi
  54. (1993). Towards a third phase in service quality research: challenges and future directions,
  55. (1997). User Viewpoint Modelling: Understanding and Representing User Viewpoints during Requirements Determination. doi
  56. (1994). What attributes determine quality and satisfaction within healthcare delivery?, doi
  57. (1998). What do administrators think citizens think? Administrator predictions as an adjunct to citizen surveys. doi
  58. (1989). Working for Patients: Medical Audit, (Working Paper 6), HMSO,

To submit an update or takedown request for this paper, please submit an Update/Correction/Removal Request.