80% of IT projects are known to fail. Adopting a socio-technical\ud approach will help them to succeed in the future.\ud The socio-technical proposition is simply that any work system comprises\ud both a social system (including the staff, their working practices, job roles,\ud culture and goals) and a technical system (the tools and technologies that\ud support and enable work processes). These elements together form a\ud single system comprising interacting parts. The technical and the social\ud elements need to be jointly designed (or redesigned) so that they are\ud congruent and support one another in delivering a better service.\ud Focusing on one aspect alone is likely to be sub-optimal and wastes\ud money (Clegg, 2008). Thus projects that just focus on the IT will almost\ud always fail to deliver the full benefits
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