A manifesto for a socio-technical approach to NHS and social care IT-enabled business change - to deliver effective high quality health and social care for all
80% of IT projects are known to fail. Adopting a socio-technical
approach will help them to succeed in the future.
The socio-technical proposition is simply that any work system comprises
both a social system (including the staff, their working practices, job roles,
culture and goals) and a technical system (the tools and technologies that
support and enable work processes). These elements together form a
single system comprising interacting parts. The technical and the social
elements need to be jointly designed (or redesigned) so that they are
congruent and support one another in delivering a better service.
Focusing on one aspect alone is likely to be sub-optimal and wastes
money (Clegg, 2008). Thus projects that just focus on the IT will almost
always fail to deliver the full benefits
Is data on this page outdated, violates copyrights or anything else? Report the problem now and we will take corresponding actions after reviewing your request.