Skip to main content
Article thumbnail
Location of Repository

Towards organisational excellence : exploring culture, information and organisational hierarchies

By ME Burke


This paper presents the cultural results of a three-year study into the concept of information fulfilment, and considers the impact of culture on levels of information fulfillment and how this can help to achieve organizational excellence. Ethnographic studies were undertaken within higher education institutions in four countries, by examining each organization’s shape and comparing it with the rate of achievement of information fulfilment. The social and symbolic meanings that underpinned the culture of information in the chosen institutions are presented here. The chosen cultural frameworks are presented followed by a section of “raw data” from the ethnographic field. Culture impacted significantly in all the studies, and each study had its own unique character and provided rich insights into the culture and contexts of the fields. The relationships between the cultures and the levels of information fulfilment are reported with a view to helping build KM systems that deliver higher levels of information fulfilment

Topics: HF5001, Z665, other
Publisher: IADIS Digital Library
OAI identifier:

Suggested articles


  1. (1993). A comparison of the information seeking patterns of researchers in the physical and social sciences. doi
  2. (1996). Cognitive perspectives of information retrieval interaction: elements of a cognitive IR theory, doi
  3. (1982). Corporate cultures: the rites and rituals of corporate life. Reading MA., doi
  4. (1967). Information needs and uses in science and technology.
  5. (1998). Information seeking in an electronic environment: a comparative investigation among computer scientists in British and Greek Universities.
  6. (1999). Knowledge is about people, not databases Industrial and Commercial Training, doi
  7. (1981). Royal blue: the culture of construction workers.
  8. (1969). Symbolic Interactionism: Perspective and Method doi
  9. (1981). Uncertainty in information seeking. Library and Information Commission Research Report 59 ISSN 1466 2949 Wilson T.D

To submit an update or takedown request for this paper, please submit an Update/Correction/Removal Request.