A Report from the Streets

Abstract

manager within the London Cluster By luck or judgement CAB is a very good product to launch the NPfIT programme. Its purpose is clear and relatively easy to understand by patients and health professional alike. The process it is designed to improve does indeed need to be moved into the 21st Century. For most of us the journey to the hospital, when told we will be referred, is a two, three or four month wait on the sofa until a letter drops through the door- almost “congratulations!- you’ve won an appointment with …, on ….”. This is not patient-centred care and certainly does not make it easy for the patient to ask for a more convenient date for their appointment. With Choose & Book the mechanics of the referral process have been separated into two parts – booking the appointment and adding the referral letter. The patient is able to make thei

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