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This is an update request for the document Service Quality and Queue by Chih-Chin Liang and Ying-Syuan Lu
Your paper was deposited in AIS Electronic Library (AISeL) and appears online at https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1043&context=iceb2014 Before we are able to make any updates or deletions, you must ensure that the original record at this location is updated/removed.