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This is an update request for the document Choosing Among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies
by Matthew L. Meuter, Mary Jo Bitner, Amy L. Ostrom and Stephen W. Brown
Your paper was deposited in MUCC (Crossref)
and appears online at http://bear.warrington.ufl.edu/weitz/mar7786/Articles/self-service technologies.pdf
Before we are able to make any updates or deletions, you must
ensure that the original record at this location is updated/removed.